Managing Difficult People – 12/3/26

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An Interactive Workshop on Workplace Investigations

When a difficult conversation doesn’t resolve the problem, what do you do next?

Designed for managers and directors across California K–12 departments, this hands-on workshop connects workplace investigations to the people challenges you face as a leader. Learn how to recognize when a concern needs further investigation, ask effective questions, assess conflicting information, and document what happened.

You’ll take an active role throughout the workshop. Through breakout activities, realistic workplace scenarios, and peer discussion, you’ll work through challenging situations and apply the tools covered in the session.

Live Virtual Workshop
12 – 3 PM

3.0 CEUs

Who Should Attend

Managers, directors, supervisors, and classified leaders across all California K–12 departments who supervise employees, respond to workplace concerns, or help resolve personnel issues.

What You Will Learn

Through hands-on activities and discussion, you’ll learn to:

  • Recognize when a workplace concern needs more than an informal conversation
  • Understand your role as a manager and when to involve HR or an appropriate investigator
  • Plan a fair, thorough approach to gathering the facts
  • Ask open-ended questions that help clarify employee and witness accounts
  • Evaluate evidence and conflicting information objectively
  • Document concerns, interviews, and findings clearly
  • Identify appropriate next steps based on what the facts reveal
  • Avoid common mistakes that undermine fairness, consistency, and sound decision-making

Featured Presenters

Cynthia Carrillo, MBA – Director, Classified Human Resources

With more than 20 years of leadership experience in California public education, Cynthia Carrillo specializes in human resources, labor relations, and organizational effectiveness. A CASBO-certified CBO and State Director for the Tri-Counties Section, she brings a practical approach to developing legally compliant solutions for complex workplace issues.

Kristine Kwong – Senior Partner – Employment Law

Kristine Kwong advises public and private organizations, including K–12 school districts and other educational institutions, on employment law, workplace disputes, and preventative legal strategies. Her extensive experience with discrimination, harassment, retaliation, and other employment matters provides a legal perspective on conducting investigations that reduce risk and support sound personnel decisions.

Registration

Early Bird Regular
CASBO Member $220 $270
Non-Member $305 $355

Registration & Access

Early Bird Deadline: November 3, 2026
Cancellation Deadline: November 17, 2026
Registration Closes: November 26, 2026
Cancellation Fee: $45

Participants will receive a Zoom link upon registration and again in a reminder email approximately four business days before the workshop.

Register

Registration Policies

Associate Member Conference Attendance Policy

Purpose To ensure a fair and consistent experience for all participants at CASBO conferences and to maintain the value of sponsorship and exhibitor opportunities for associate members.

Policy Statement Associate Members who are not exhibiting or sponsoring at a CASBO conference are not permitted to attend the event as regular attendees.

Details

  • Conference attendance for Associate Members is considered a benefit tied to active participation as an exhibitor or sponsor.
  • Only Associate Member firms with a confirmed exhibit booth or paid sponsorship are eligible to register representatives for conference access.
  • Associate Members without an exhibit or sponsorship may not:
    • Purchase or obtain standard attendee registrations
    • Access sessions, meals, networking events, or the exhibit hall
    • Attend on behalf of or in partnership with another exhibiting or sponsoring organization
  • This policy ensures equitable opportunities for participating partners and protects the value of conference engagement offerings.

Exceptions Any exceptions to this policy must be reviewed and approved in advance by CASBO leadership.

Enforcement CASBO reserves the right to:

  • Deny registration requests that do not meet the eligibility requirements
  • Remove individuals from the event who attend in violation of this policy
  • Revoke or limit membership privileges for repeated violations