CASBO’s School Business Communications 101 (SBC 101) Micro-Certificate is your essential training for transforming difficult conversations into opportunities for connection and leadership.

Guided by nationally recognized negotiation expert Kwame Christian, this six-module on-demand course helps school business professionals overcome conflict avoidance, sharpen their communication tools, and approach high-stakes conversations with courage and strategy.

What you’ll learn:

  • Reprogram your response to conflict. Identify and address fear-based reactions that hold back progress.
  • Activate confidence in challenging moments. Learn to reframe fear and boost your motivation to speak up.
  • Apply the Compassionate Curiosity™ Framework. Master a plug-and-play model to foster connection and trust in any setting.
  • Deliver your message with clarity and purpose. Hone the art of preparing, framing, and listening for impact.
  • Set and maintain professional boundaries. Communicate assertively and protect your time and values—without escalating tension.
  • Avoid common communication traps. Recognize the missteps that derail conversations and how to stay on track for long-term success.

Plus, earn 6 CEUs (continuing education units) to further professional development and a certificate upon completion.

Featured speaker:

Kwame Christian

Kwame Christian, Esq., M.A
Founder & CEO, American Negotiation Institute
Author, Finding Confidence in Conflict

Registration:

Individual

$495/member

$695 non-members

Team License

For groups of 5 or more

$400/member

Sign up below to be notified about future cohorts.

Keep me Updated